Overview

Buy with the official UK distributor and receive a genuine product, a two-year warranty, free updates and free expert advice from an iCarsoft tech for life.

The iCarsoft CR Pro is a Professional and powerful vehicle fault diagnosis tool developed by iCarsoft Technology Inc. With a 4.0” TFT LCD and unique diagnostic software, it features full ECU diagnosis of single vehicle brands and test modes mainly including CANBUS, ISO9141, KWP2000, and J1850 etc. It enables technicians to accurately diagnose complex problems.

The CR Pro contains the exact same software as the single-brand V2.0 scanners - the only difference is that it can be used on multiple vehicle manufacturers.

This scanner differs from the CR V2.0 as it does not limit the manufacturer options, and the software comes already installed.

The CR Pro can support the following vehicle manufacturers:

European Manufacturers: Alfa Romeo, Audi, BMW, Citroen, Dacia, Fiat, Ford, Jaguar, Lancia, Land Rover, Mercedes, Mini, Opel, Peugeot, Porsche, Renault, Saab, Seat, Skoda, Smart, Sprinter, Vauxhall, Volkswagen, and Volvo.
Japanese Manufacturers: Acura, Honda, Infiniti, Isuzu, Lexus, Mazda, Mitsubishi, Nissan, Scion, Subaru, and Toyota.
Korean Manufacturers: Daewoo, Hyundai, and Kia.
US Manufacturers: Ford, Holden, Chrysler, Jeep, and GM (Chevrolet, Buick, Cadillac).
Australian Manufacturers: Holden.

Buy with the UK's official iCarsoft distributor and you will receive both this vehicle diagnostic tool as well as lifetime access to our premium customer service package, which includes:

Free technical advice and updates
A warranty lasting up to two full years after purchase

This V2.0 device is capable of performing the following functions, but please note not all functions will be supported on all vehicles. To ensure the device is compatible with your vehicle, please contact us or check the coverage lists under the 'Compatibility' tabs in this description.

General diagnostics (reading and clearing fault codes)
Oil service interval reset
SAS calibrations
Electronic parking brake
Electronic throttle controls
Battery management system
ABS bleeding
DPF regeneration
Injector coding

Please see the CR MAX if you require more functions.

Features

The iCarsoft CR Pro comes packaged with a wide range of useful features for technicians, including:

General Diagnostics: Read and erase fault codes, and detect and translate the most common codes and warnings on the vehicle display. This includes the airbags, transmission, and engine, among others. Access to a full DTC library, as well as the ability to clear and read data in real time.
Multi-Language Support: English, French, German, Spanish, and Dutch
Compatible with a wide range of OBDII/EOBD testing modes (J1850 PWM, CAN, J1850 VPW, KWP2000, ISO9141)
I/M Readiness indicates whether or not the various emissions-related systems on the vehicle are operating properly and are ready for Inspection and Maintenance testing.
Freeze Frame - When an emission-related fault occurs, certain vehicle conditions are recorded by the onboard computer. This information is referred to as freeze frame data. Freeze Data is a snapshot of the operating conditions at the time of an emission-related fault.
O2 Sensor Test -- This option allows retrieval and viewing of O2 sensor test results for most recently performed tests from the vehicle's onboard computer.
On-Board Monitoring -- This function can be utilised to read the results of on-board diagnostic monitoring tests for specific components/systems.
Retrieve generic (P0, P2, P3, and U0), manufacturer specific (P1, P3, and U1) codes and pending codes
Improved live data reading, complete with colourization, live updates, and speedy refreshes
Printing: After retrieving important data via customised testing or scanning, you can then print it out for your records.
Accessible Interface: Highly readable screen and large silicone keys

Compatibility A-F

Compatibility for vehicle manufacturers A-F
This V3.0 scanner is capable of performing the following functions, but please note not all functions will be supported on all vehicles. Please check compatibility of your vehicle by clicking the links under each heading below. If your car is not there, it will not be supported.

General Diagnostics
Reading and clearing fault codes (DTCs), and viewing live data.
Acura V2.0 Diagnostics Compatibility List
Alfa Romeo V2.0 Diagnostics Compatibility List
Audi V2.0 Diagnostics Compatibility List
BMW V2.0 Diagnostics Compatibility List
Chrysler V2.0 Diagnostics Compatibility List
Citroen V2.0 Diagnostics Compatibility List
Dacia V2.0 Diagnostics Compatibility List
Daewoo V2.0 Diagnostics Compatibility List
Dodge V2.0 Diagnostics Compatibility List
Fiat V2.0 Diagnostics Compatibility List
Ford V2.0 Diagnostics Compatibility List
Oil Service Reset Interval
Reset the warning light that says an oil change or service is due. The scanner will do this on one-click in some cars, but for others a step-by-step process is required which the scanner will guide you through.
Acura V2.0 Oil Function
Alfa Romeo V2.0 Oil Function
Audi V2.0 Oil Function
BMW V2.0 Oil Function
Chrysler V2.0 Oil Function
Citroen V2.0 Oil Function
Dacia V2.0 Oil Function
Daewoo V2.0 Oil Function
Fiat V2.0 Oil Function
Ford V2.0 Oil Function
SAS Calibrations
This function allows you to reset or calibrate new Steering Angle Sensors after they have been changed.
Acura V2.0 SAS Function
Alfa Romeo V2.0 SAS Function
Audi V2.0 SAS Function
BMW V2.0 SAS Function
Chrysler V2.0 SAS Function
Citroen V2.0 SAS Function
Dacia V2.0 SAS Function
Daewoo V2.0 SAS Function
Fiat V2.0 SAS Function
Ford V2.0 SAS Function
EPB
The Electronic Parking Brake function allows you to manually wind back the rear brake pads into the service position, allowing you to change and recalibrate them.
Acura V2.0 EPB Function
Alfa Romeo V2.0 EPB Function
Audi V2.0 EPB Function
BMW V2.0 EPB Function
Chrysler V2.0 EPB Function
Citroen V2.0 EPB Function
Daewoo V2.0 EPB Function
Fiat V2.0 EPB Function
Ford V2.0 EPB Function
ETCs
The Electronic Throttle Control function allows you to perform an adaptation after cleaning or replacing the Electronic Throttle Body. This function is also used when the ECU is replaced, or a negative battery terminal has been disconnected.
Acura V2.0 ETC Function
Alfa Romeo V2.0 ETC Function
Audi V2.0 ETC Function
BMW V2.0 ETC Function
Chrysler V2.0 ETC Function
Citroen V2.0 ETC Function
Dacia V2.0 ETC Function
Daewoo V2.0 ETC Function
Fiat V2.0 ETC Function
Ford V2.0 ETC Function
BMS
Access the Battery Management System of the vehicle in order to register a new battery and reset parameters after the battery has been changed.
Audi V2.0 BMS Function
BMW V2.0 BMS Function
Citroen V2.0 BMS Function
Ford V2.0 BMS Function
ABS Bleeding
This function will allow you to bleed the brakes and remove air in the ABS module (Anti-lock braking system).
Acura V2.0 ABS Bleeding Function
BMW V2.0 ABS Bleeding Function
Chrysler V2.0 ABS Bleeding Function
Citroen V2.0 ABS Bleeding Function
Daewoo V2.0 ABS Bleeding Function
Fiat V2.0 ABS Bleeding Function
DPF Regen
Force a Diesel Particulate Filter Regeneration on the vehicle when the car cannot burn off the excess soot on its own. View live data including the DPF Fill Soot Levels. A full list of the parameters that must be met before performing this function can be viewed here.
Acura V2.0 DPF Regen Function
Alfa Romeo V2.0 DPF Regen Function
Audi V2.0 DPF Regen Function
BMW V2.0 DPF Regen Function
Chrysler V2.0 DPF Regen Function
Citroen V2.0 DPF Regen Function
Daewoo V2.0 DPF Regen Function
Fiat V2.0 DPF Regen Function
Injector Coding
Code new injectors to the vehicle after replacement in order to ensure the car is burning off the correct amount of fuel, and carry out an Injector Valve Test. Please note: even if this function is supported, compatibility is only guaranteed if the injectors are replaced with the same type.
Acura V2.0 Injector Coding Function
Alfa Romeo V2.0 Injector Coding Function
Audi V2.0 Injector Coding Function
BMW V2.0 Injector Coding Function
Chrysler V2.0 Injector Function
Citroen V2.0 Injector Coding Function
Fiat V2.0 Injector Coding Function

We would be happy to check compatibility for you if you are unsure. Please contact us with the full vehicle details including the model, manufacture year and chassis type, or provide the VIN.

Please see the CR Pro if you require other manufacturer options.
Please see the CR MAX if you require more functions.

Compatibility G-L

Compatibility for vehicle manufacturers G-L
This V3.0 scanner is capable of performing the following functions, but please note not all functions will be supported on all vehicles. Please check compatibility of your vehicle by clicking the links under each heading below. If your car is not there, it will not be supported.

General Diagnostics
Reading and clearing fault codes (DTCs), and viewing live data.
GM V2.0 Diagnostics Compatibility List
Holden V2.0 Diagnostics Compatibility List
Honda V2.0 Diagnostics Compatibility List
Hyundai V2.0 Diagnostics Compatibility List
Infiniti V2.0 Diagnostics Compatibility List
Isuzu V2.0 Diagnostics Compatibility List
Jaguar V2.0 Diagnostics Compatibility List
Jeep V2.0 Diagnostics Compatibility List
Kia V2.0 Diagnostics Compatibility List
Lancia V2.0 Diagnostics Compatibility List
Land Rover V2.0 Diagnostics Compatibility List
Lexus V2.0 Diagnostics Compatibility List
Oil Service Reset Interval
Reset the warning light that says an oil change or service is due. The scanner will do this on one-click in some cars, but for others a step-by-step process is required which the scanner will guide you through.
GM V2.0 Oil Function
Holden V2.0 Oil Function
Honda V2.0 Oil Function
Hyundai V2.0 Oil Function
Infiniti V2.0 Oil Function
Isuzu V2.0 Oil Function
Jaguar V2.0 Oil Function
Kia V2.0 Oil Function
Lancia V2.0 Oil Function
Land Rover V2.0 Oil Function
Lexus V2.0 Oil Function
SAS Calibrations
This function allows you to reset or calibrate new Steering Angle Sensors after they have been changed.
GM V2.0 SAS Function
Honda V2.0 SAS Function
Hyundai V2.0 SAS Function
Infiniti V2.0 SAS Function
Jaguar V2.0 SAS Function
Kia V2.0 SAS Function
Lancia V2.0 SAS Function
Land Rover V2.0 SAS Function
Lexus V2.0 SAS Function
EPB
The Electronic Parking Brake function allows you to manually wind back the rear brake pads into the service position, allowing you to change and recalibrate them.
GM V2.0 EPB Function
Honda V2.0 EPB Function
Hyundai V2.0 EPB Function
Jaguar V2.0 EPB Function
Kia V2.0 EPB Function
Lancia V2.0 EPB Function
Land Rover V2.0 EPB Function
Lexus V2.0 EPB Function
ETCs
The Electronic Throttle Control function allows you to perform an adaptation after cleaning or replacing the Electronic Throttle Body. This function is also used when the ECU is replaced, or a negative battery terminal has been disconnected.
GM V2.0 ETC Function
Honda V2.0 ETC Function
Hyundai V2.0 ETC Function
Infiniti V2.0 ETC Function
Jaguar V2.0 ETC Function
Kia V2.0 ETC Function
Lancia V2.0 ETC Function
Land Rover V2.0 ETC Function
Lexus V2.0 ETC Function
BMS
Access the Battery Management System of the vehicle in order to register a new battery and reset parameters after the battery has been changed.
Infiniti V2.0 BMS Function
Jaguar V2.0 BMS Function
Land Rover V2.0 BMS Function
Lexus V2.0 BMS Function
ABS Bleeding
This function will allow you to bleed the brakes and remove air in the ABS module (Anti-lock braking system).
GM V2.0 ABS Bleeding Function
Honda V2.0 ABS Bleeding Function
Hyundai V2.0 ABS Bleeding Function
Jaguar V2.0 ABS Bleeding Function
Kia V2.0 ABS Bleeding Function
Lancia V2.0 ABS Bleeding Function
Land Rover V2.0 ABS Bleeding Function
Lexus V2.0 ABS Bleeding Function
DPF Regen
Force a Diesel Particulate Filter Regeneration on the vehicle when the car cannot burn off the excess soot on its own. View live data including the DPF Fill Soot Levels. A full list of the parameters that must be met before performing this function can be viewed here.
GM V2.0 Injector Function
Honda V2.0 DPF Regen Function
Hyundai V2.0 DPF Regen Function
Infiniti V2.0 DPF Regen Function
Jaguar V2.0 DPF Regen Function
Kia V2.0 DPF Regen Function
Lancia V2.0 DPF Regen Function
Land Rover V2.0 DPF Regen Function
Lexus V2.0 DPF Regen Function
Injector Coding
Code new injectors to the vehicle after replacement in order to ensure the car is burning off the correct amount of fuel, and carry out an Injector Valve Test. Please note: even if this function is supported, compatibility is only guaranteed if the injectors are replaced with the same type.
Honda V2.0 Injector Coding Function
Hyundai V2.0 Injector Coding Function
Infiniti V2.0 Injector Coding Function
Jaguar V2.0 Injector Coding Function
Kia V2.0 Injector Coding Function
Lancia V2.0 Injector Coding Function
Land Rover V2.0 Injector Coding Function
Lexus V2.0 Injector Coding Function

We would be happy to check compatibility for you if you are unsure. Please contact us with the full vehicle details including the model, manufacture year and chassis type, or provide the VIN.

Please see the CR Pro if you require other manufacturer options.
Please see the CR MAX if you require more functions.

Compatibility M-R

Compatibility for vehicle manufacturers M-R
This V3.0 scanner is capable of performing the following functions, but please note not all functions will be supported on all vehicles. Please check compatibility of your vehicle by clicking the links under each heading below. If your car is not there, it will not be supported.

General Diagnostics
Reading and clearing fault codes (DTCs), and viewing live data.
Mazda V2.0 Diagnostics Compatibility List
Mercedes V2.0 Diagnostics Compatibility List
Mini V2.0 Diagnostics Compatibility List
Mitsubishi V2.0 Diagnostics Compatibility List
Nissan V2.0 Diagnostics Compatibility List
Opel V2.0 Diagnostics Compatibility List
Peugeot V2.0 Diagnostics Compatibility List
Porsche V2.0 Diagnostics Compatibility List
Renault V2.0 Diagnostics Compatibility List
Oil Service Reset Interval
Reset the warning light that says an oil change or service is due. The scanner will do this on one-click in some cars, but for others a step-by-step process is required which the scanner will guide you through.
Mazda V2.0 Oil Function
Mercedes V2.0 Oil Function
Mini V2.0 Oil Function
Mitsubishi V2.0 Oil Function
Nissan V2.0 Oil Function
Opel V2.0 Oil Function
Peugeot V2.0 Oil Function
Porsche V2.0 Oil Function
Renault V2.0 Oil Function
SAS Calibrations
This function allows you to reset or calibrate new Steering Angle Sensors after they have been changed.
Mazda V2.0 SAS Function
Mercedes V2.0 SAS Function
Mini V2.0 SAS Function
Mitsubishi V2.0 SAS Function
Nissan V2.0 SAS Function
Opel V2.0 SAS Function
Peugeot V2.0 SAS Function
Porsche V2.0 SAS Function
Renault V2.0 SAS Function
EPB
The Electronic Parking Brake function allows you to manually wind back the rear brake pads into the service position, allowing you to change and recalibrate them.
Mercedes V2.0 EPB Function
Mini V2.0 EPB Function
Opel V2.0 EPB Function
Peugeot V2.0 EPB Function
Porsche V2.0 EPB Function
Renault V2.0 EPB Function
ETCs
The Electronic Throttle Control function allows you to perform an adaptation after cleaning or replacing the Electronic Throttle Body. This function is also used when the ECU is replaced, or a negative battery terminal has been disconnected.
Mazda V2.0 ETC Function
Mercedes V2.0 ETC Function
Mini V2.0 ETC Function
Mitsubishi V2.0 ETC Function
Nissan V2.0 ETC Function
Opel V2.0 ETC Function
Peugeot V2.0 ETC Function
Porsche V2.0 ETC Function
Renault V2.0 ETC Function
BMS
Access the Battery Management System of the vehicle in order to register a new battery and reset parameters after the battery has been changed.
Mini V2.0 BMS Function
Mitsubishi V2.0 BMS Function
Nissan V2.0 BMS Function
Peugeot V2.0 BMS Function
Porsche V2.0 BMS Function
ABS Bleeding
This function will allow you to bleed the brakes and remove air in the ABS module (Anti-lock braking system).
Mazda V2.0 ABS Bleeding Function
Mercedes V2.0 ABS Bleeding Function
Mini V2.0 ABS Bleeding Function
Mitsubishi V2.0 ABS Bleeding Function
Nissan V2.0 ABS Bleeding Function
Peugeot V2.0 ABS Bleeding Function
Porsche V2.0 ABS Bleeding Function
Renault V2.0 ABS Bleeding Function
DPF Regen
Force a Diesel Particulate Filter Regeneration on the vehicle when the car cannot burn off the excess soot on its own. View live data including the DPF Fill Soot Levels. A full list of the parameters that must be met before performing this function can be viewed here.
Mazda V2.0 DPF Regen Function
Mercedes V2.0 DPF Regen Function
Mini V2.0 DPF Regen Function
Mitsubishi V2.0 DPF Regen Function
Nissan V2.0 DPF Regen Function
Opel V2.0 DPF Regen Function
Peugeot V2.0 DPF Regen Function
Porsche V2.0 DPF Regen Function
Injector Coding
Code new injectors to the vehicle after replacement in order to ensure the car is burning off the correct amount of fuel, and carry out an Injector Valve Test. Please note: even if this function is supported, compatibility is only guaranteed if the injectors are replaced with the same type.
Mercedes V2.0 Injector Coding Function
Mini V2.0 Injector Coding Function
Mitsubishi V2.0 Injector Coding Function
Nissan V2.0 Injector Coding Function
Peugeot V2.0 Injector Coding Function
Porsche V2.0 Injector Coding Function
Renault V2.0 Injector Coding Function

We would be happy to check compatibility for you if you are unsure. Please contact us with the full vehicle details including the model, manufacture year and chassis type, or provide the VIN.

Please see the CR Pro if you require other manufacturer options.
Please see the CR MAX if you require more functions.

Compatibility S-Z

Compatibility for vehicle manufacturers S-Z
This V3.0 scanner is capable of performing the following functions, but please note not all functions will be supported on all vehicles. Please check compatibility of your vehicle by clicking the links under each heading below. If your car is not there, it will not be supported.

General Diagnostics
Reading and clearing fault codes (DTCs), and viewing live data.
Saab V2.0 Diagnostics Compatibility List
Scion V2.0 Diagnostics Compatibility List
Seat V2.0 Diagnostics Compatibility List
Skoda V2.0 Diagnostics Compatibility List
Smart V2.0 Diagnostics Compatibility List
Sprinter V2.0 Diagnostics Compatibility List
Subaru V2.0 Diagnostics Compatibility List
Toyota V2.0 Diagnostics Compatibility List
Vauxhall V2.0 Diagnostics Compatibility List
Volkswagen V2.0 Diagnostics Compatibility List
Volvo V2.0 Diagnostics Compatibility List
Oil Service Reset Interval
Reset the warning light that says an oil change or service is due. The scanner will do this on one-click in some cars, but for others a step-by-step process is required which the scanner will guide you through.
Saab V2.0 Oil Function
Scion V2.0 Oil Function
Seat V2.0 Oil Function
Skoda V2.0 Oil Function
Smart V2.0 Oil Function
Sprinter V2.0 Oil Function
Subaru V2.0 Oil Function
Toyota V2.0 Oil Function
Vauxhall V2.0 Oil Function
Volkswagen V2.0 Oil Function
Volvo V2.0 Oil Function
SAS Calibrations
This function allows you to reset or calibrate new Steering Angle Sensors after they have been changed.

Seat V2.0 SAS Function
Scion V2.0 SAS Function
Skoda V2.0 SAS Function
Smart V2.0 SAS Function
Sprinter V2.0 SAS Function
Subaru V2.0 SAS Function
Toyota V2.0 SAS Function
Vauxhall V2.0 SAS Function
Volkswagen V2.0 SAS Function
Volvo V2.0 SAS Function
EPB
The Electronic Parking Brake function allows you to manually wind back the rear brake pads into the service position, allowing you to change and recalibrate them.
Saab V2.0 EPB Function
Scion V2.0 EPB Function
Seat V2.0 EPB Function
Skoda V2.0 EPB Function
Toyota V2.0 EPB Function
Vauxhall V2.0 EPB Function
Volkswagen V2.0 EPB Function
Volvo V2.0 EPB Function
ETCs
The Electronic Throttle Control function allows you to perform an adaptation after cleaning or replacing the Electronic Throttle Body. This function is also used when the ECU is replaced, or a negative battery terminal has been disconnected.

Saab V2.0 ETC Function
Scion V2.0 ETC Function
Seat V2.0 ETC Function
Skoda V2.0 ETC Function
Sprinter V2.0 ETC Function
Toyota V2.0 ETC Function
Vauxhall V2.0 ETC Function
Volkswagen V2.0 ETC Function
Volvo V2.0 ETC Function
BMS
Access the Battery Management System of the vehicle in order to register a new battery and reset parameters after the battery has been changed.
Seat V2.0 BMS Function
Scion V2.0 BMS Function
Skoda V2.0 BMS Function
Toyota V2.0 BMS Function
Volkswagen V2.0 BMS Function
Volvo V2.0 BMS Function
ABS Bleeding
This function will allow you to bleed the brakes and remove air in the ABS module (Anti-lock braking system).
Saab V2.0 ABS Bleeding Function
Scion V2.0 ABS Bleeding Function
Smart V2.0 ABS Bleeding Function
Toyota V2.0 ABS Bleeding Function
Volvo V2.0 ABS Bleeding Function
DPF Regen
Force a Diesel Particulate Filter Regeneration on the vehicle when the car cannot burn off the excess soot on its own. View live data including the DPF Fill Soot Levels. A full list of the parameters that must be met before performing this function can be viewed here.
Scion V2.0 DPF Regen Function
Seat V2.0 DPF Regen Function
Skoda V2.0 DPF Regen Function
Sprinter V2.0 DPF Regen Function
Subaru V2.0 DPF Regen Function
Toyota V2.0 DPF Regen Function
Vauxhall V2.0 DPF Regen Function
Volkswagen V2.0 DPF Regen Function
Volvo V2.0 DPF Regen Function
Injector Coding
Code new injectors to the vehicle after replacement in order to ensure the car is burning off the correct amount of fuel, and carry out an Injector Valve Test. Please note: even if this function is supported, compatibility is only guaranteed if the injectors are replaced with the same type.
Scion V2.0 Injector Coding Function
Seat V2.0 Injector Coding Function
Skoda V2.0 Injector Coding Function
Sprinter V2.0 Injector Coding Function
Subaru V2.0 Injector Coding Function
Toyota V2.0 Injector Coding Function
Volkswagen V2.0 Injector Coding Function
Volvo V2.0 Injector Coding Function

We would be happy to check compatibility for you if you are unsure. Please contact us with the full vehicle details including the model, manufacture year and chassis type, or provide the VIN.

Please see the CR Pro if you require other manufacturer options.
Please see the CR MAX if you require more functions.

Specs

The iCarsoft CR Pro has been optimized for use and accessibility. Its current specs include:

Display: 4.0″ TFT LCD, 480*320 Pixels
Operation Temperature: 0°C ~ 50°C
Storage Temperature: -20°C ~ 70°C
Operating Voltage: 9 ~ 18V
Operating Current: 150mA@12V(Typical)
Power Consumption: 1.8W(Typical)
Dimension: 206*104.1*32.6 mm (L x W x H)

In addition to the actual unit, the iCarsoft CR Pro also ships with a user manual, a nylon carrying case, two cables (a PC cable and one main cable), and a TF card already installed within the unit.

Returns, Support & Warranty

Returns

Due to an increased number of customers not checking compatibility before purchase, we can now only offer to cover the cost of return postage in exceptional circumstances - such as if the error regarding compatibility is our own, or the scanner itself is faulty (please see ‘Warranty’ below).

Please note that whilst our scanners are capable of performing many functions, this doesn’t mean that every single function is definitely supported on your vehicle. Please check the provided compatibility lists or contact us directly to confirm compatibility.

Upon contacting us about a return, please provide your vehicle details and the function you are trying to access, and we will check compatibility for you.

If you order a scanner that is not supported with your vehicle you are of course welcome to return for a refund within 30 days of receipt, however we kindly ask that you pay to return this yourself. We can recommend the Royal Mail Second Class Signed For service as the best value option for UK customers.

If your vehicle should be supported but the scanner is not working as it should, we can also offer technical support (see below).

Technical Support

Most problems can be fixed by updating the scanner, so please try this first. Please ensure all fault codes have been cleared in order to perform the service functions.

We have a dedicated iCarsoft technician that we can contact on your behalf if you do experience an issue that we cannot resolve ourselves. Please contact us with any problems and we will do our best to get your scanner up and running as soon as possible.

In the unlikely event that we cannot get the scanner working for you, we will cover the cost of postage for your return, and refund the order in full.

Warranty

Every iCarsoft scanner comes with a 2 year warranty as standard. This includes electronic faults and problems with the use of the unit, but does not cover accidental damage, e.g. a cracked screen.

Your warranty covers you for replacement of the same scanner model only. After the initial 30 days returns period has passed, the warranty entitles you to the replacement only, and not a refund. A refund will only be offered within the initial 30 day returns period, or if the scanner is unable to be replaced for any reason (e.g. out of stock).

FAQs

UPDATING THE SCANNER

You will require a laptop or desktop computer in order to update this scanner.

PC Users - please click here to download and update the software for this scanner from the iCarsoft website.
MAC Users - please click here to download and update the software for this scanner from the App Store.

Updates are free for life, so the price you pay when purchasing the scanner is the only cost you will ever need to pay.

Before updating, please remove all current software from the scanner to ensure there is enough space for the download. Plug the scanner into the computer and locate its file, then delete all contents the same way you would delete files on a USB stick.

My Vehicle Isn’t Supported?

All of our compatibility lists are fully up to date, so if your vehicle isn’t supported it is likely for one of the following reasons:

Older models - some older vehicles will not support these scanners as the software does not exist for vehicles of this age.
Newer models - it takes iCarsoft around 2-3 years to develop software after vehicle releases. For example, the software for 2024 vehicles is likely to be released in 2026/2027.
Electric vehicles - iCarsoft scanners do not currently support electric vehicles.
The manufacturer has blocked the function - some software is not able to be created as the car manufacturer has implemented a factory access code which the scanner cannot bypass.

Automatic VIN Recognition

Whilst iCarsoft scanners are able to automatically recognise the majority of VINs, some VINs are atypical and will not follow the standard format. Therefore, we cannot guarantee that automatic VIN recognition will work on every single car. If it isn’t recognised automatically, the VIN can be entered manually.

How Do I Print Data?

Please click here to Download the User Guide to print data.

OBD2 Connection

OBD2 is the standard connection type that allows the scanner to communicate with the vehicle.

Some older cars might not have this connection type, so please check before purchase. For Mercedes, we offer a 38 PIN connector here.

Vehicles imported from Japan will have a different connection type which none of our scanners support. Please ensure the car is not an import and has a standard 17-digit VIN before purchase.

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